“It's the first time I have ever seen such strong insight and benchmarking on roles for CX and beyond. I love the introduction of CCO role and explanation as to how it works for a firm.
This is seriously good!!!”
This report has been created for use by CEO's, COO's, CDO's, CMO's as well as Customer Directors and customer led leaders.
This report provides a wide array of industry statistics, salary insight and analytics, with views and interviews from senior customer leaders, to educate and inform on many aspects and benefits of the Customer Led Organisation.
Customer behaviour has changed, dramatically, and will continue to change. Are you ready?
In this report you will receive:
- Why now is the time for Customer Experience
- Is it time for a Chief Customer Officer or Customer Experience Director
- Customer Success...
- Industry, market, salary data, regional insights and analytics
- Interviews with a Chief Customer Officer, Customer Experience Director Customer Success and Customer Service Director level professionals
- Inclusion and Diversity across the Customer industry
If you are a customer led leader, are considering hiring a senior customer led leader or Director, or just interested to know more about customer leadership, then access the 2020 insight across the customer industry and get your free copy now.