CUSTOMER DIRECTOR REPORT 

"I rarely download these reports but I am very grateful I did, lovely report, thank you." HR Director  

“It's the first time I have ever seen such strong insight and benchmarking on roles for CX and beyond. I love the introduction of CCO role and explanation as to how it works for a firm. This is seriously good!!!” 

 Welcome to the 2024/25 Customer Director Report

Shaping the Future of Customer Leadership and Strategy

The Customer Director Report delves into the emerging trends, challenges, and opportunities facing customer leaders today. In an era marked by rapid digital transformation, rising customer expectations, and a complex economic landscape, this report provides the insights and benchmarks you need to stay ahead.

What’s Inside:

📈 Industry Trends: Discover how key sectors like Technology, Financial Services, and Utilities are evolving.

🎯 Leadership Insights: Gain strategic insights from leading Chief Customer Officers and CX Directors.

🔍 Benchmarking Data: See how your organisation measures up against the latest benchmarks in customer satisfaction, investment, and strategy.

🌍 Geographical Analysis: Understand where leadership roles are growing and which regions are experiencing a shift in CX priorities.

💡 Actionable Strategies: Explore real-world strategies to drive customer success, retain top talent, and demonstrate ROI in a competitive environment. 

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